🛡️ 90-Day Warranty – Confidence in Every Piece

At Vivenza, we are committed to offering you minimalist jewelry designed to make you feel confident, elegant, and secure.
That’s why all our products come with a 90-day warranty against manufacturing defects.

✅ What does the warranty cover?

• Manufacturing or material defects

• Faults in clasps, chains, or fastenings not caused by misuse

• Functional issues affecting the normal use of the item

• Broken closures or hooks (when not caused by force or intentional damage)

❌ What is not covered by the warranty?

• Damage caused by misuse, alterations, or intentional cuts

• Natural wear and tear from prolonged use

• Improper cleaning or care (e.g., use of harsh chemicals, abrasive products, or extreme conditions)

• Damage caused by external substances (creams, oils, perfumes, etc.)

• Missing original packaging or hygiene protectors (if applicable)

📝 How to request warranty support?

Please contact us through our website or directly by email at: support@vivenzaminimalist.com

Make sure to include the following:

• Clear photos of the item and the issue

• A brief explanation of what happened

• Order number or proof of purchase

• Original packaging (if available)

Our team will evaluate your case and, if approved, a replacement will be sent at no additional cost.

💰 Refund Policy

If you are not satisfied with your purchase and the item has not been used, you may request a refund provided that the product meets the following conditions:

• In completely new, unused condition

• In its original Vivenza packaging

• All hygiene seals and tags intact

• No signs of wear, stains, cleaning, or damage

⚠️ Return shipping costs are the responsibility of the customer.

Once we receive and inspect the returned product, the refund will be processed within 7 business days.

📩 Need Help?

If you have any questions, our support team is here to help:

📧 support@vivenzaminimalist.com

✨ Vivenza – Crafted for Timeless Elegance.