Customs & Import Duties Policy

At Vivenza, all orders are shipped directly from our international warehouses located in the United States, Brazil, Asia, and Europe, to the address provided by the customer at checkout.

We handle all the necessary documentation to ensure a smooth and efficient delivery process.

However, since these are international shipments, your order may be subject to customs duties, import taxes, or inspections depending on the regulations of the destination country.

📌 What happens if customs duties or taxes apply?

If your order is subject to customs fees or import taxes, the buyer is responsible for covering these charges, in accordance with the instructions provided by the local customs or postal authorities.

Vivenza is not responsible for additional charges, delivery delays, or issues caused by the customs clearance process in your country.

You will be notified directly by the shipping company or your local customs office if any payment is required. The package will only be released once the corresponding fees have been paid.

⚠️ If customs duties are not paid:

Failure to promptly pay import duties or taxes may result in:

• Storage fees applied by customs or the courier

• Delivery delays

• Return of the package to the sender or abandonment by customs

Once the payment has been made, your order will be released and delivered as expected.

🌍 Important Notes:

• Each country has its own tax and import regulations.

• Countries such as Canada, Australia, and European Union members may apply additional charges depending on the declared value of the package.

If you have any doubts about customs, shipping, or if you receive a notice from your local customs office, please do not hesitate to contact our support team — we will be happy to assist you.

📧 support@vivenzaminimalist.com